Cancellations and changes to bookings policy

We’re unable to offer refunds if you wish to cancel a booking.

Bookings may only be cancelled prior to the day of travel.

A cancellation fee will apply, the charge will be 50% of the value of the ticket (note this excludes the card fee).

Your easyBus account will be credited with the remainder of the ticket fare, this may be used to purchase further tickets on easyBus. The credit is only valid for 12 months from the date of credit.

This is only applicable to bookings originally made online.

Changes to an existing booking

If you wish to change your booking made online, it can be done up to the day prior to travel.

Bookings may only be cancelled prior to the day of travel.

A cancellation/admin. fee will apply to all changes, the charge will be 50% of the value of the ticket (note this excludes the card fee).

Your easyBus account will be credited with the remainder of the ticket fare, This may be used to purchase further tickets on easyBus. The credit is only valid for 12 months from the date of credit. Unfortunately, bookings made at our airport desks cannot be changed or transferred.

How to change your booking

Simply login to easyBus account and locate the booking(s) you wish to change. Cancel the existing booking first. A cancellation/admin. fee will apply, the charge will be 50% of the value of the ticket (note this excludes the card fee) and your account will be credited with the remainder of the ticket fare.

Then re-book with any new information, such as new dates of travel, new destination or changes to passenger names. This will have to be repeated for each part of your journey and needs to be done for all changes required, including changing the number of seats. Your credit will automatically be used towards your new booking(s).

Please note that the seat price and availability may have changed. If the new fare is higher than the fare you are cancelling, you will have to pay the difference You will also be charged a card processing fee.

All credit will be available for use on your account for a period of 12 months from cancellation. Any unused credit will not be available beyond this period.

Other

We do not give refunds or credit easyBus accounts for passengers who have missed their booked easyBus service (sorry no exceptions), are unable to travel or decide not to travel on the next available service (you may use the same ticket at no extra cost to travel on the next available bus, up to 60 minutes on either side of your booked time. However, we cannot guarantee that there will be spare seats on the buses).

Please not that we are not liable for the consequences of any airline delays, flight reschedules, flight re-routing or flight cancellations.